Warranty External Procedure
In order to facilitate your warranty claim, we would like you to read and follow the instructions as listed below. An incomplete or erroneous request may be rejected.
Please note that Camoplast will only deal with a dealer or distributor. Under no circumstances will Camoplast deal with the end-user. The end-user will automatically be redirected to his dealer, whatever the reason of the claim.
For any problem on a Camoplast track system, we request that the dealer have in his possession the following information before contacting Camoplast's Customer Service Department at 866 533-0008, extension 1.
Date of sale of the track system with proof of purchase on hand
System model (4S, UTV 4S, UTV, 6X6, Original, Option HW)
Make, model and model year of the vehicle
Serial number of the track system (can be found on the front right frame)
Brief description of the problem
Circumstances of how the problem occurred
Procedure:
1.Contact Camoplast's Customer Service Department either by e-mail to serviceatv@camoplast.com or by telephone at 866-533-0008, extension 1, in order to open a Warranty Claim. You will be given a reference number.
2.Once you have opened the claim and have your reference number, Camoplast will send to you, by e-mail, the claim form partially completed. If you prefer to not receive the form by e- mail, please advise Camoplast.
3.The dealer must then complete and return the form to serviceatv@camoplast.com. The following information will also be required at this time:
a.The Warranty Form, which must include the following information:
Dealership's name
Contact name at the dealership
Dealership's complete address
Dealership's phone number
Dealership's e-mail address
Track system model (4S, UTV 4S, UTV, 6X6, Original, Option HW)
Make, model and model year of vehicle
Serial number of the track system (can be found on the front right frame)
Brief description of the problem
Circumstances of how the problem occurred
Parts required to do repairs*
Mention if there are repairs necessary to the vehicle as a result of the broken track system.
*Refer to the explosed view in the owner manual or on Camoplast's website www.camoplast.com. To obtain a copy by e-mail, please contact serviceatv@camoplast.com or call 866-533-0008, extension 1.
b.A copy of the proof of purchase.
c.Digital photos (3 minimum) in order to validate if the claim is warranted and to confirm parts necessary for repair.
4.If the vehicle has been damaged as a possible result of the track system breakage, we would like to also receive a list of the damages to the vehicle.
A list of damaged parts, the quantity of each part and the cost of each part.
Manpower for vehicle repair only.
Camoplast MUST pre-authorize, in writing, all repairs that are to be covered by the warranty once a quotation has been received by Camoplast.
Camoplast will ship all parts necessary to repair the track system. Camoplast will cover the cost of the parts and shipping only if all necessary information has been supplied as requested.
